Claims-In

What is a Claims-in?

If you believe that an item on your record has already been returned, then a Claims-In is needed. Please request a Claims-in at either circulation desk.

• This claims-in does not automatically clear your record.

• The staff will search thoroughly for this item for 30 days. During the claims-in period the overdue status of the item will be temporarily lifted.

• If the item is found at any time within the claims-in period, overdue fines may be assessed at the appropriate rate per day to a maximum of $25.00.

• If the item is not found at the end of the claims-in period, you will receive a bill for the replacement cost and processing fee.

• If at any time the 30 day search is interrupted with a price request, the claims-in will become void and you will be responsible for all fines.

• After payment we will continue to search for the item for another 90 days. If the item is found within that time, the replacement cost and processing fee will be refunded as long as the item is in good condition.

• Please always double check at home for the missing item.

Page Author(s): Malia Cargile (mcargile@gsu.edu), Denita Hampton (dahampton@gsu.edu), Cory Schlotzhauer (cschlotzhauer@gsu.edu)
Page updated on: December 30, 2008